Data Deletion Instructions

This page explains what Connexxia stores when you connect a social account (such as a Facebook Page or Instagram professional account) to the Connexxia Social app, and how to delete that data.

1. What we store

When you connect a Facebook Page, and optionally its linked Instagram account, we store:

• The Page's ID and name
• The linked Instagram account's ID and username
• A Page access token, encrypted with AES-256-GCM, plus its expiry time and the permissions you granted
• The posts you write, schedule, and publish through Connexxia, and their publishing status

We use this only to publish the posts you create to the Page or account you chose. We do not read your personal Facebook profile, friends, or messages.

2. Disconnect the account yourself

1. Sign in to Connexxia and open the Social app.
2. Go to Settings.
3. Click Disconnect next to Facebook or Instagram.

Disconnecting immediately deletes the stored Page ID, Instagram account ID, access token, token expiry, and granted permissions. Connexxia can no longer post to that Page or account.

3. Remove Connexxia from Facebook

You can also revoke Connexxia's access from Facebook directly:

1. On Facebook, open Settings & privacy → Settings.
2. Select Business integrations.
3. Find Connexxia.ai, select it, and click Remove.

This invalidates the token on Facebook's side. To also delete what we stored, disconnect in Connexxia (section 2) or contact us (section 4).

4. Request full deletion

To delete everything, including the Page name, your post history, or your entire Connexxia account, email privacy@connexxia.ai from the email address on your Connexxia account. Include your organization name and the Page or account you want deleted.

We will confirm your request and complete the deletion within 30 days. Posts already published to Facebook or Instagram remain on those platforms; delete them there if you want them removed.

For more about how we handle data, see our Privacy Policy.